Terms and conditions of sale

1. Purpose and Scope

These General Terms and Conditions of Sale govern the sale of products on the PeptidAs website by PeptidAs (L'As des peptides), registered under SIRET number To be completed, with its principal place of business located at To be completed, France.

Any order placed on the website implies the buyer's unconditional acceptance of these terms and conditions. They apply to the exclusion of any other terms and conditions, unless otherwise expressly agreed in writing in advance.

2. Products and Research Purpose

The products sold on this website are research compounds intended exclusively for laboratory use in in vitro scientific research. They are not drugs, dietary supplements, or medical devices.

These products are not intended for human consumption, veterinary use, or for diagnosis or treatment of any kind. The detailed terms of use are set forth in the research use agreement, which is accepted with each order.

3. Prices and Sales Tax

The prices listed on the website are in euros, inclusive of all taxes, excluding shipping costs. The applicable VAT rate is the one in effect on the date of the order.

PeptidAs is registered for intra-Community VAT under number To be completed. PeptidAs reserves the right to change its prices at any time, provided that the price listed on the order at the time of confirmation is the only one applicable to the buyer.

4. Order

The order is placed directly on the website after selecting the products, entering the shipping and billing information, and confirming payment.

The sale is considered final only after the seller has sent the buyer an email confirming acceptance of the order and after the seller has received payment in full.

• The buyer remains responsible for the accuracy of the information provided when placing the order.
• By placing an order, you agree to the prices and descriptions of the products available for sale.

5. Payment

Payment is made using one of the payment methods offered during checkout, including PayPal, Revolut, instant bank transfer, or—when in-person pickup and cash payment are enabled—cash.

Payment is made directly to the service provider or the bank chosen by the buyer: no bank account information is entered or stored on the website.

The order is not prepared and shipped until payment has been received and verified.

6. Availability and Pre-orders

Product offers are valid as long as they are displayed on the website, while supplies last. If a product is unavailable after an order has been placed, the buyer will be notified by email and may request a refund of the amounts paid.

When a product is available for pre-order, the estimated shipping date is listed on the product page and included in the order confirmation email.

7. Delivery

Delivery options, delivery times, and applicable fees are detailed on the delivery page. Orders placed before 3:00 p.m. are prepared and shipped the same business day, subject to product availability.

8. Receiving Packages and Filing Claims

Inspection upon Receipt

Customers are asked to check the condition of their package upon receipt and, in the event of any apparent issues (damaged package, opened package, broken security seal), to file a claim immediately.

Package received open or with missing contents

If a package arrives open, damaged, or with missing or incorrect contents, the customer has 24 hours from the time of delivery to report the issue to PeptidAs® through the customer portal; after that time, the claim may no longer be accepted.

To allow the claim to be processed, the customer must provide:

• an unedited, uninterrupted unboxing video that begins with the sealed package (with the shipping label visible) and ends with the contents of the package;
• photographs of the outer packaging from various angles, showing, in particular, the condition of the security seal.

If this information is not provided, PeptidAs® may not be able to confirm the reported issue and reserves the right to reject the claim.

The customer agrees to retain the packaging and its contents until the dispute is fully resolved, as the carrier may request them as part of its investigation.

Handling the Complaint

Any claim that meets the above conditions will be reviewed in good faith by PeptidAs®, in consultation with the relevant carrier if necessary. Depending on the outcome of this review, PeptidAs® may offer to reship the order, issue a credit, or provide a refund.

9. Right of Withdrawal and Exceptions to It

In accordance with Articles L. 221-18 et seq. of the Consumer Code, the consumer-buyer has 14 days from the date of receipt of the product to exercise their right of withdrawal, without having to provide a reason.

However, this right cannot be exercised for sealed products that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection, in accordance with Article L. 221-28 of the Consumer Code. Full details are available on the page dedicated to returns and refunds.

10. Statutory Warranties of Conformity and Hidden Defects

All products supplied by the seller are covered by the statutory warranty of conformity provided for in Articles L. 217-3 et seq. of the Consumer Code, as well as by the statutory warranty against hidden defects provided for in Articles 1641 et seq. of the Civil Code.

If a product does not conform to specifications, the buyer may choose between repair or replacement of the item, subject to the cost provisions set forth in Article L. 217-9 of the Consumer Code.

11. Liability

The seller shall not be held liable for any use of the products that does not conform to their intended use exclusively for research purposes, as set forth in the research use agreement accepted by the buyer with each order.

The seller shall not be held liable for failure to perform the contract in the event of force majeure, as defined in Article 1218 of the Civil Code.

12. Personal Information

Personal data collected during the ordering process is processed in accordance with the website’s privacy policy, which the buyer is encouraged to review to learn about the purposes of the processing, their rights, and how to exercise them.

13. Governing Law and Dispute Resolution

These General Terms and Conditions of Sale are governed by French law.

In the event of a dispute, the consumer buyer may use the consumer mediation service free of charge. The appropriate mediator will be indicated: To be completed. The buyer may also file a complaint on the European Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr.

If an amicable resolution cannot be reached, the French courts shall have exclusive jurisdiction to hear the dispute.