Shipping
Last updated: 13 August 2026
This translation is provided for informational purposes only. In case of discrepancy, the French version prevails. Version française
1. Areas Served
We ship to mainland France as well as to all countries in the European Union. For any delivery requests outside these areas, please contact us before placing your order to confirm whether delivery is possible.
2. Preparation Timeframes
Orders placed before 3:00 p.m. on a business day are prepared and shipped the same day, subject to product availability. Orders placed after this cutoff time, or on a non-business day, are processed the next business day.
3. Carriers and Estimated Delivery Times
Our orders are handled by carriers that specialize in tracked shipping. Estimated delivery times, starting from the date of shipment, are 24 to 48 hours for mainland France and 2 to 5 business days for the rest of the European Union. These times are estimates and may vary depending on the destination.
4. Shipping Costs and Free Shipping Threshold
The flat-rate shipping fee for mainland France is €4.90. Shipping is free on orders of €125 or more. The exact amount applicable to your order, including for shipments outside mainland France, is displayed before you confirm payment.
5. Order Tracking
A tracking number will be sent to you by email as soon as your order is shipped. You can use it to track the package’s progress until delivery via the order tracking page on the website or directly through the carrier.
6. Shipping Protection
Each package is wrapped in protective packaging appropriate for the type of products being shipped, in order to minimize the risk of breakage or damage during transit.
7. Storage Conditions During Transport
The products are packaged in a way that ensures they remain in good condition during shipping. We recommend that you accept your package as soon as it is delivered and, once opened, store it according to the storage instructions on the label.
8. Unclaimed Package
If a package is unclaimed and returned to our facility by the carrier, we will contact you to arrange for a new shipment—for which you may be responsible for the shipping costs—or to issue a refund for your order, minus the initial shipping costs.
